Cancellation and Refund Policy

1. Cancellation Requests

All cancellation requests must be submitted in writing via email to:

Email: info@getatos-safari.com
WhatsApp: +255 712 009 258

A cancellation is considered effective only after written confirmation has been received from Getatos Safari LTD.

The cancellation date is the date on which the written request is received by Getatos Safari LTD.

The following cancellation terms apply unless otherwise agreed in writing:

The following costs may be non-refundable:

Refund processing times may vary depending on payment providers and banking systems.

Date changes, participant changes and itinerary modifications are subject to availability and operational conditions.

Getatos Safari LTD will make reasonable efforts to accommodate requested changes; however:

Changes requested shortly before departure may not be possible.

Failure to arrive for the booked safari without prior written notice is considered a no-show and no refund will be provided.

Getatos Safari LTD is not responsible for losses caused by:

Certain third-party services may be subject to their own cancellation and refund policies.

Customers are strongly advised to purchase comprehensive travel insurance including:

Getatos Safari LTD is not responsible for losses that could have been covered by travel insurance.

For cancellation requests or refund inquiries, please contact:

Getatos Safari LTD
Arusha, Arusha CBD
Elerai, 23106
Ngurumo, Dodoma Road
House No. 10, 15, 20
Arusha, Tanzania